Dialupy: AI voice agents that make calls and book appointments

Overview

Like many growing companies, Smoothware found it increasingly hard to stay reachable by phone alongside all our client projects. Instead of buying an outside call center solution, we built our own AI receptionist.

Challenge

Missed calls are missed opportunities. A traditional phone system or outsourced call center is expensive, and human receptionists aren't available 24/7.

Solution

Dialupy runs on our own SIP server and answers calls day and night — scheduling appointments, answering questions from our own knowledge base, routing calls or handing them over to a team member when needed, and logging support requests quickly and clearly so nothing gets lost. Under the hood we use Go for lightning-fast streaming during the call, so responses come almost instantly. Outbound, Dialupy works the same way: reaching out to prospects with an offer, qualifying leads and booking appointments.

Results

• No more missed calls, even outside office hours
• No costs for an outside phone system or call center
• Support requests logged quickly and clearly, straight from the call
• Inbound and outbound in one system — now also available as a service for clients

Conclusion

Dialupy is a great example of how we solve our own operational problems with technology that we then offer to our clients.